Return Policy

Return window

We accept return requests made within 30 days of delivery. Please contact us through our Contact page with your order number before sending anything back.

Eligible returns

To qualify for a standard return, products must be unused, unopened, and in their original packaging with all included accessories. Because of hygiene and safety considerations, opened or used skincare and light-therapy products generally aren’t eligible for a standard return.

Defective or damaged items

If your order arrives damaged or a product appears to be defective, contact us as soon as possible through our Contact page. Include your order number and clear photos or details of the issue so we can review it and arrange the appropriate resolution.

Return shipping

Customers are responsible for return shipping on approved standard returns. If an item arrived damaged or is confirmed to be defective, we’ll provide return instructions and cover the applicable return shipping cost.

Refunds

Once an approved return is received and inspected, any eligible refund will be issued to the original payment method. Your bank or payment provider may need additional time to post the refund.

Exchanges

Contact us before sending an item back if you’d prefer an exchange. Exchange availability depends on inventory.